Privacy Policy

We protect personal privacy

We want all our customers to feel confident that we handle their personal data responsibly.

In all contexts where personal data or other important information may be processed by KOPA MEDS APOTEK AB (“Kopamedsapotek”, “we” or “us”), or by someone else on Kopamedsapotek’s behalf, all reasonable and appropriate measures are therefore taken to protect your personal data and your personal integrity in accordance with the General Data Protection Regulation (GDPR), the Pharmacy Data Act and other applicable legislation.

With this policy, we want to inform you in more detail about how we safeguard your fundamental rights and freedoms in various ways when processing your personal data. Here you will find out more about what information we process about you, when we process personal data, what we use it for, how long we store personal data, to whom we disclose personal data, how we protect personal data and about your rights.

You can always contact us with questions about privacy and data protection by sending us an email at  support@kopamedsapotek.com

 

1. What is personal data and processing?

Personal data is information that can be linked to you as an individual. This can include, for example, your name, address and email address, what you have purchased or your IP address when you are online.

Personal data that we process is partly information that you provide yourself when you become a customer with us or that is created when you contact us, and partly information that we obtain from other sources (e.g. SPAR, the Swedish E-Health Agency and the region, etc.) or that is collected through our websites using cookies.

Processing of personal data is everything we do with your personal data, such as collecting, storing, analyzing or transferring the data.

2. When do we process personal data?

We process personal data about you in the following cases:

  • when dispensing prescriptions for medicines and other goods
  • when selling over-the-counter medicines and merchandise
  • when dispatching pre-packaged medicines
  • when connecting to Dospac
  • when paying via Kopamedsapotek Invoice and Kopamedsapotek’s Monthly Invoice
  • in the special manufacture of pharmaceuticals
  • when using home dialysis transport service
  • when ordering food
  • in the dispatch and delivery of medical gas
  • when you use any of our health services
  • as a member of our customer club
  • when sending out newsletters
  • when logging in to Kopamedsapotek.se and Kopamedsapotek
  • when you contact us via our customer service
  • during camera surveillance
  • for security and investigation
  • when administering agreements with suppliers and partners
  • when administering login details for county council customers and other healthcare personnel
  • when accessing the National Medicines List directly
  • during recruitment
  • The pharmacy in social media
  • in social media competitions
  • in the development of services
  • compliance with laws

3. What do we use personal data for?

In order for personal data to be permitted to be processed, the data must be collected for specified and legitimate purposes. There must always be a basis in the General Data Protection Regulation (GDPR), a so-called legal basis linked to each purpose for which personal data is processed. Processing of personal data requires that the processing is necessary to fulfil a legal obligation or a contract with you. Processing may also take place after a balancing of interests or with your consent.